SHIPPING: Frequently Asked Questions
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
We only ship locally, so most orders are shipped and delivered on the same day.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your order has shipped.
CAN I CANCEL MY ORDER?
You are able to cancel your order prior to shipment. Please email sales@puriva.com
I ENTERED AN INCORRECT ADDRESS, WHAT DO I DO?
Forward your order confirmation email to sales@puriva.com and provide the correct address information. We’ll make sure your order gets to you.
MY ITEM ARRIVED DAMAGED, WHAT DO I DO?
Please contact us with your order number and a picture of the damaged product. We will quickly replace the damaged item.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
Please feel free to contact us at 215.742.1000 or sales@puriva.com.